A message from Jeanice King

The Valor Difference: 

We tailor our care to every patient's unique journey.

In hospice care, there are fundamental truths we never forget; no two patients are the same, no two families face identical circumstances, and no single care plan works for everyone.

At Valor, personalized care isn't just a marketing phrase; it is a true value and the operational foundation of everything we do. Let me pull back the curtain and show you how we make this happen.

It starts with listening. When a patient first comes to Valor, we don't begin with paperwork and protocols. We begin with a conversation. Our team sits down with the patient and family to understand where they are at, along with their goals, values, fears, and hopes. What does comfort mean to them? What are their priorities? What matters most in the time they have?

These conversations inform every decision that follows. A patient who values independence will have a different care plan than someone who prioritizes family time. Someone focused on pain management will have very different needs than someone seeking spiritual support. We carefully consider all of these details when creating a care plan. 

Our care model brings together multiple specialists including; registered nurses, certified nursing assistants, social workers, chaplains, and end-of-life doulas. Our care teams meet regularly to discuss each patient, sharing insights and adjusting care plans on a regular basis. This team approach means we can address complex needs proactively and holistically. Everyone works together toward the patient's goals, while always prioritizing quality of life. 

Our team stays adaptable and flexible. Life doesn't follow a schedule, and neither does end-of-life care. That's why we maintain 24/7 availability. If a patient experiences a crisis at 2 AM, we respond. If a family needs an unscheduled visit, we adjust. If symptoms change, we modify the care plan immediately.

We also understand that needs evolve. A patient might initially decline certain services, then change their mind weeks later. We adapt without hesitation or judgment, always striving to meet patients and families exactly where they are in their hospice journey.

We invest heavily in our team's ongoing education. Hospice care constantly evolves, and our staff participates in regular training to continually sharpen their skills and expand their knowledge, all in order to serve our patients and families better. 

We monitor quality measures that matter. Behind the scenes, we track outcomes that ensure we're delivering on our promises and commitments to symptom management effectiveness, family satisfaction, care coordination efficiency, and response times. But we never let metrics overshadow the human element. Numbers guide us, but compassion drives us.

Serving the DFW and Houston areas means we're part of your community. Our team members understand local resources, cultural considerations, and regional healthcare systems. We're not a distant corporate entity. We're your neighbors, committed to serving our local community with excellence.

When all these elements come together; listening, collaboration, flexibility, quality focus, and continuous improvement, the result is care that truly honors each patient's unique journey. Families tell us they feel heard, supported, and confident that their loved one is receiving exactly what they need.

That's the Valor difference. Not a standardized approach, but a commitment to treating every patient as the unique individual they are.

If you're considering hospice care for a loved one, I encourage you to ask providers about their care philosophy. At Valor, we're proud to explain not just what we do, but how and why we do it.

Exceptional care requires more than good intentions. It requires thoughtful systems, dedicated teams, and an unwavering commitment to personalization.

Respectfully,

Jeanice King RN, BSN

COO, Valor Hospice